BPER launches a strategic collaboration with Domyn to accelerate Generative AI adoption

Domyn and BPER logos on light blue background

An AI agent specialized in Decision Intelligence will optimize decision-making processes and enhance customer experience. Domyn’s technology will facilitate data access, strengthening analytics and operational support for internal teams.

Modena, 15th September 2025 –BPER announces a strategic collaboration with Domyn, a company specialized in the development of AI solutions for highly regulated sectors. The partnership marks the beginning of a path aimed at integrating generative Artificial Intelligence into the bank’s digital ecosystem.

The first tangible step is the introduction of an AI agent specialized in Decision Intelligence, designed to provide a deeper understanding of customer behavior and support faster, more informed, and more effective decision-making.

This initiative is part of the bank’s broader digitalization program and aims to transform its information assets into operational levers to improve customer relationships.

The AI agent developed by Domyn will help teams monitor customer behavior—while fully respecting privacy protection—and assess the channels’ effectiveness. From analyzing digital behaviors to monitoring products, services, and operational performance, information will be made immediately available in a conversational way, enabling increasingly conscious and timely decisions. Conversational access to data allows the bank to overcome traditional barriers in information retrieval, fostering a smoother, more widespread, and strategic use of corporate data assets.

The collaboration between BPER and Domyn represents a significant milestone in the bank’s digital evolution, enabling immediate access to information, greater operational continuity, and an enhanced ability to adapt quickly to people’s needs.

“We are proud to collaborate with BPER on an initiative that represents a turning point in the adoption of artificial intelligence in regulated contexts. Domyn offers a modular architecture that enables the secure development and management of every stage of the AI lifecycle, ensuring full control over data, models, and operational flows. Together with BPER, we share the vision of AI agents designed for complex and regulated environments, where security, reliability, and traceability are essential requirements. This collaboration puts people at the center, amplifying their capabilities and paving the way for new forms of responsible innovation.”— Uljan Sharka, CEO and Founder of Domyn

“The collaboration with Domyn represents a strategic step in the digital transformation journey we are pursuing with determination. We have a long-term vision oriented toward innovation and the continuous evolution of service models, in order to provide customers with the best possible experience. The introduction of generative artificial intelligence enables us to fully leverage our information assets, simplify data access, and support our teams in making faster, more informed decisions. It is an innovation that looks to the future, putting people at the center, with full respect for the choices and consents of our customers.”— Giuseppe Maifedri, Chief Data Officer of BPER

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